Contact Us
Thank you for visiting Dr.lens+.
We are always happy to assist you with any inquiries related to our products, orders, shipping, exchanges, or refunds.
Brand
Dr.lens+
Operating Company
Doctor K Global Co., Ltd.
Business Registration Number
0205568066955
Address
67/43, Moo 2, Nong Prue, Bang Lamung District, Chonburi 20150, Thailand
drlens.global@gmail.com
Customer Service Hours
Monday - Friday, 10:00 - 18:00 (GMT+7, Bangkok Time)
Closed on weekends and Thai public holidays
Response Time
We typically respond to inquiries within 1 to 3 business days.
During high-volume periods, response times may be slightly longer. Thank you for your patience.
Information to Include in Your Inquiry
To help us respond as quickly as possible, please include:
- Your order number
- Full name used on the order
- Email address used at checkout
- A clear description of your inquiry
- Photos of the product and packaging (for defect, damage, or incorrect item cases)
Returns and Refunds
If you wish to request a return or exchange, please contact us in advance before returning the product. Returns sent without prior approval may be delayed or refused.
Contact lenses are hygiene- and safety-sensitive medical devices. Once opened or used, exchanges and refunds are not accepted, except in cases of confirmed manufacturing defects.
For full details, please refer to our Return & Refund Policy.
Product Safety Notice
Contact lenses come into direct contact with the eyes. Before wearing, please check the packaging, product name, color, power (if applicable), quantity, and replacement cycle.
If you experience any pain, redness, irritation, blurred vision, or other unusual symptoms, stop using the product immediately and consult a licensed eye care professional.
Related Policies
- Shipping Policy
- Return & Refund Policy
- Terms of Service
- Privacy Policy
We look forward to hearing from you and helping you enjoy Dr.lens+ safely and comfortably.