Shipping Policy
Thank you for shopping with Dr.lens+, operated by DOCTOR K GLOBAL Co., Ltd. (the "Company").
Please read this Shipping Policy carefully before placing your order.
Shipping Destinations
We ship to Thailand, Japan, and selected international destinations. Available shipping regions are displayed at checkout and may be updated at our discretion.
Order Processing Time
Orders are typically processed and dispatched within 1 to 3 business days after payment confirmation. Processing time may be extended due to high order volume, product availability, public holidays, customs procedures, weather conditions, or courier disruptions.
Estimated Delivery Time
Estimated delivery times after dispatch are as follows:
- Within Thailand: 2 to 7 business days
- Japan: 5 to 12 business days
- Other international destinations: 5 to 14 business days
These are estimates only. Actual delivery times may vary depending on destination, customs, and local courier conditions.
Shipping Fees
Shipping fees are calculated at checkout based on destination, order amount, and any active promotions. Free shipping may apply when specific conditions are met, as announced from time to time.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and clearance fees may apply in accordance with the laws of the destination country. Unless otherwise stated, these charges are the responsibility of the customer. Any delay caused by customs clearance is beyond our control.
Shipping Address
Customers are responsible for providing accurate and complete shipping information, including recipient name, address, postal code, and phone number. The Company is not liable for delays, misdelivery, or returned shipments resulting from incorrect or incomplete information.
Order Tracking
Where available, tracking information will be provided after your order is dispatched. Some shipping methods or destinations may not support real-time tracking.
Refused or Undeliverable Shipments
If a shipment is returned due to customer absence, refusal to accept, unreachable contact, incorrect address, or failure to complete customs clearance, additional return shipping and re-delivery fees may be charged to the customer. Refunds for such orders may be adjusted based on the condition of the returned goods.
Lost, Damaged, or Incorrect Shipments
Please inspect your package upon receipt. If your order arrives damaged, incorrect, or with missing items, please contact us within 3 days of delivery with your order number and photos of the product and packaging.
Contact Lens Product Notice
Contact lenses are hygiene-sensitive products. Please check the packaging, product name, color, power (if applicable), quantity, and replacement cycle before wearing. Once opened or used, contact lens products may not be eligible for exchange or return.
Contact
For any shipping-related inquiries, please contact us at drlens.global@gmail.com.