Terms of Service
These Terms of Service (the "Terms") govern the use of the online store operated by DOCTOR K GLOBAL Co., Ltd. under the brand Dr.lens+ (the "Service").
By accessing or using the Service, you agree to be bound by these Terms.
Definitions
- Company refers to Dream Eye Medical Co., Ltd., operating under the brand Dr.lens+.
- Service refers to the online store and any related services provided by the Company.
- User refers to any individual who accesses or uses the Service, whether as a registered member or a guest.
- Content refers to all text, images, graphics, logos, trademarks, product information, and other materials available through the Service.
Acceptance and Amendments
These Terms take effect upon posting on the Service. The Company may amend these Terms in accordance with applicable law. Amendments become effective upon publication on the Service. Continued use of the Service after amendments constitutes acceptance of the revised Terms.
Account Registration
Users who register an account must provide accurate and current information. The Company may refuse or suspend an account if:
- False or fraudulent information is provided
- The Terms or applicable law are violated
- Suspicious or abusive activity is detected
- The account is used in a way that disrupts the Service
Users are responsible for maintaining the confidentiality of their account credentials.
Orders and Contract Formation
Orders are placed by completing the checkout process on the Service. A contract is formed when payment is completed and the order is confirmed by the Company. The Company reserves the right to refuse or cancel an order in the following cases:
- The product is out of stock
- There is an obvious error in pricing, product information, or promotion
- Fraudulent or abnormal transactions are suspected
- The order violates these Terms or applicable law
Refunds will be processed for cancelled orders that have already been paid.
Pricing, Payment, and Currency
Product prices, shipping fees, and applicable taxes are displayed at checkout. Payment is processed through payment service providers in accordance with their security standards. The Company does not store full payment card information.
The Service may be offered in multiple currencies. Exchange rate differences and related charges from card issuers or banks are the responsibility of the User.
Shipping
Shipping is governed by our Shipping Policy, which forms part of these Terms.
Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms. Contact lens products are hygiene- and safety-sensitive medical devices, and opened or used products may not be eligible for return or exchange.
User Obligations
Users must not:
- Provide false information or impersonate others
- Engage in fraudulent transactions or payment abuse
- Interfere with the operation of the Service
- Infringe on the intellectual property rights of the Company or third parties
- Violate applicable laws or public order
- Use automated tools (bots, scrapers) to collect information from the Service
Product Information
The Company makes reasonable efforts to provide accurate product information. However, actual products may vary slightly from images due to monitor settings, lighting, or photography conditions. Product specifications, prices, and promotions may change without prior notice.
All Content on the Service is the property of the Company or its licensors. Users may not reproduce, distribute, modify, or commercially exploit any Content without prior written consent.
Contact Lens Product Notice
Contact lenses sold on the Service are hygiene- and safety-sensitive medical devices. Users must:
- Verify product name, color, power (if applicable), quantity, replacement cycle, and packaging before wearing
- Follow the instructions for use provided with the product
- Discontinue use and consult a licensed eye care professional immediately if any pain, redness, irritation, blurred vision, or other unusual symptoms occur
Product information provided on the Service is for general guidance only and does not constitute medical advice, diagnosis, or prescription.
Personal Data
Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.
Limitation of Liability
To the fullest extent permitted by applicable law, the Company is not liable for:
- Service interruptions caused by force majeure, technical failures, cyberattacks, or payment system disruptions
- Indirect, incidental, or consequential losses arising from use of the Service
- Free or promotional content, except as required by law
Modification or Discontinuation of the Service
The Company may modify or discontinue any part of the Service at any time. Reasonable notice will be provided where possible, except in urgent situations.
Termination
Users may close their account at any time by contacting customer support. The Company may suspend or terminate accounts that violate these Terms or applicable law.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the Kingdom of Thailand. Any dispute arising in connection with these Terms shall be subject to the competent courts of Thailand, unless otherwise required by mandatory law.
Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect. Matters not expressly addressed in these Terms shall be governed by applicable law and general commercial practice.
Contact
For any shipping-related inquiries, please contact us For any inquiries related to these Terms, please contact us at drlens.global@gmail.com.
These Terms are effective as of June 15, 2026.at drlens.global@gmail.com.