Privacy Policy
This Privacy Policy applies to the online store operated by DOCTOR K GLOBAL Co., Ltd. under the brand Dr.lens+ (the "Company"). The Company is committed to protecting your personal information in accordance with applicable laws, including the Thai Personal Data Protection Act (PDPA) and other applicable data protection regulations.
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
① Information you provide directly
- Full name, email address, phone number, shipping address
- Order details and order history
- Customer service communications
- Marketing preferences
② Information collected automatically
- IP address, browser type, device information, operating system
- Access logs, referral URLs, and pages viewed
- Cookies and similar technologies
③ Payment information
Payment card details are processed directly by our payment service providers (such as Stripe and PayPal) in accordance with PCI DSS standards. The Company does not store your full card details.
④ Information from third parties
- Payment service providers
- Shipping and logistics partners
- Marketing and analytics providers
How We Use Your Information
We use your personal information for the following purposes:
- To provide the Service, process orders, and deliver products
- To manage customer accounts and communications
- To detect and prevent fraud, abuse, and security incidents
- To improve our products, services, and website
- To send marketing communications, where you have consented
- To comply with legal obligations and respond to lawful requests
Legal Basis for Processing
We process your personal information based on:
- Performance of a contract with you (for example, processing your order)
- Your consent (for example, marketing communications)
- Our legitimate interests (for example, fraud prevention, service improvement)
- Compliance with legal obligations
Sharing of Personal Information
We do not sell your personal information. We may share your information with:
- Payment service providers (such as Stripe, PayPal)
- Shipping and logistics providers
- E-commerce platform provider (Shopify)
- Customer support and communication tools
- Marketing and analytics providers
- Government authorities, when required by law
All third-party service providers are required to protect your personal information in accordance with applicable law and this Privacy Policy.
International Data Transfers
Because we work with global service providers, your personal information may be transferred to and processed in countries outside your country of residence. Where required by law, we implement appropriate safeguards to protect your data during such transfers.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When retention is no longer necessary, we will securely delete or anonymize the information.
Cookies and Similar Technologies
We use cookies and similar technologies for the following purposes:
- To keep you logged in
- To remember shopping cart and order information
- To analyze usage and improve the Service
- To measure marketing performance
You can disable cookies through your browser settings. Some features of the Service may not function properly without cookies.
Security Measures
We implement reasonable technical and organizational measures to protect your personal information, including:
- Access controls and permission management
- Encryption of authentication credentials
- Compliance with PCI DSS through our payment providers
- Ongoing monitoring for unauthorized access
No system can guarantee absolute security. Users are responsible for safeguarding their own account credentials.
Your Rights
Depending on applicable law, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Restriction of processing
- Objection to processing
- Withdrawal of consent for marketing communications
- Data portability
To exercise your rights, please contact us at drlens.global@gmail.com. We will respond within the time frame required by applicable law. Some information may be retained where required by law.
Children's Privacy
The Service is not directed at children under the age of 14. We do not knowingly collect personal information from children without the consent of a parent or guardian. If we become aware of such collection, we will delete the information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Service. Continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
Contact Information
For any questions or requests regarding this Privacy Policy, please contact:
DOCTOR K GLOBAL Co., Ltd. (Brand: Dr.lens+)
Email: drlens.global@gmail.com
Address: 67/43, Mu 2, Nong Prue Sub-district, Bang Lamung
District, Chon Buri Province, Thailand.
This Privacy Policy is effective as of June 15, 2026.